Prajwal MV
10+ years keeping people, networks and systems running — service desk, network monitoring and L1/L2 troubleshooting. Skilled in AWS, Python, and Windows Server environments.
📍 Mangalore Karnataka, India · Open to relocate to Dubai
About Me
I am an IT Support Engineer with over 10 years of experience in network monitoring, service desk operations, and L1/L2 troubleshooting. I specialize in resolving complex hardware, software, and network issues, ensuring minimal downtime for businesses.
Currently based in Mangalore, India, I am actively seeking opportunities to relocate to Dubai to bring my expertise in end-user computing, IT infrastructure, and security to a dynamic new environment.
Technical Skills
Programming & Web
Python, HTML, CSS, JavaScript, PHP, MySQL
Cloud & DevOps
AWS, DevOps
Network Management
HP NNM Tool, Juniper Router & HP Switch Configuration, VPN, TCP/IP
IT Service Management
HP ITSM Tool, Incident Management, Active Directory, DNS, DHCP, Asset Management
Security & Antivirus
Trend Micro Apex Central, Sophos Antivirus
Systems & Software
Windows Server, Exchange Server, MS Office Suite, Adobe Photoshop, Solid Edge
Work Experience
Service Desk Engineer
MESCOM — KSF-9 Corporate Services | Feb 2021 – Present- Provided comprehensive remote and on-site IT support to all employees, ensuring timely resolution of technical issues.
- Administered and troubleshot Windows and macOS environments, Office 365, password resets, and mobile platforms.
- Monitored network performance using HP NNM & Putty; conducted in-depth troubleshooting of routers, switches, and PoE devices.
- Managed full lifecycle of support tickets at L1 & L2 levels, including daily updates and escalations.
- Administered Sophos Antivirus security, patch management, and group policy administration.
Application Support / IT Support
Poonam IT Consulting Services (Shopx10i) | Oct 2019 – Jun 2020- Provided application support to dealers, resolving errors and updating system details.
- Trained team members on application usage and sales techniques.
- Prepared and submitted daily, weekly, and monthly activity reports.
IT Support Engineer
Satwik Agency | Sep 2015 – Sep 2019- Provided Desktop & Remote Support troubleshooting mobiles, desktops, printers, and network issues.
- Managed stock, accessories, and cash counter operations.
- Trained and mentored sales executives on product knowledge.
Featured Project
College Website with AI Chatbot
Developed a responsive college website integrated with a Python backend chatbot to answer students' queries about courses, college timings, admissions, and contact details.